4 December, 2023

Cognitive Process Automation: Revolutionizing Industries and Unlocking Efficiency

What Is Cognitive Automation: Examples And 10 Best Benefits

cognitive process automation

One of the major applications of Cognitive process automation is in automating data entry and document processing tasks. Cognitive process automation systems can extract information from various types of documents such as invoices, forms, and contracts using techniques like OCR, ICR, and ML algorithms. This not only eliminates manual data entry errors but also increases processing speed.

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Therefore, required cognitive functionality can be added on these tools. RPA tools without cognitive capabilities are relatively dumb and simple; should be used for simple, repetitive business processes. “Cognitive automation is not just a different name for intelligent automation and hyper-automation,” said Amardeep Modi, practice director at Everest Group, a technology analysis firm.

Unveiling the Pillars of Cognitive Process Automation

CIOs also need to address different considerations when working with each of the technologies. RPA is typically programmed upfront but can break when the applications it works with change. Cognitive automation requires more in-depth training and may need updating as the characteristics of the data set evolve.

While these are efforts by major RPA vendors to augment their bots, RPA companies can not build custom AI solutions for each process. Therefore, companies rely on AI focused companies like IBM and niche tech consultancy firms to build more sophisticated automation services. However, it is likely to take longer to implement these solutions as your company would need to find a capable cognitive solution provider on top of the RPA provider. Only the simplest tools, initially built in 2000s before the explosion of interest in RPA are in this bucket. Employee onboarding is another example of a complex, multistep, manual process that requires a lot of HR bandwidth and can be streamlined with cognitive automation. Karev said it’s important to develop a clear ownership strategy with various stakeholders agreeing on the project goals and tactics.

Deloitte provides Robotic and Cognitive Automation (RCA) services to help our clients address their strategic and critical operational challenges. Our approach places business outcomes and successful workforce integration of these RCA technologies at the heart of what we do, driven heavily by our deep industry and functional knowledge. Our thought leadership and strong relationships with both established and emerging tool vendors enables us and our clients to stay at the leading edge of this new frontier. Bots can automate routine tasks and eliminate inefficiency, but what about higher-order work requiring judgment and perception? Developers are incorporating cognitive technologies, including machine learning and speech recognition, into robotic process automation—and giving bots new power. There are a number of advantages to cognitive automation over other types of AI.

Intelligent Automation Tools: Key Features & Top Vendors

It is frequently referred to as the union of cognitive computing and robotic process automation (RPA), or AI. When selecting a Cognitive process automation tool, organizations must meticulously evaluate several factors. Ethical considerations are paramount, ensuring that the tools are in line with established guidelines and data privacy regulations to uphold stakeholder trust. It’s crucial to determine how well the CPA tools integrate with the existing system and application lifecycle management (ALM) practices for a smooth implementation.

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One of the most important parts of a business is the customer experience. Due to the extensive use of machinery at Tata Steel, problems frequently cropped up. Digitate‘s ignio, a cognitive automation technology, helps with the little hiccups to keep the system functioning. The automation solution also foresees the length of the delay and other follow-on effects. As a result, the company can organize and take the required steps to prevent the situation. Having workers onboard and start working fast is one of the major bother areas for every firm.

Cognitive automation represents a range of strategies that enhance automation’s ability to gather data, make decisions, and scale automation. It also suggests how AI and automation capabilities may be packaged for best practices documentation, reuse, or inclusion in an app store for AI services. Though cognitive automation is a relatively recent phenomenon, most solutions are offered by Robotic Process Automation (RPA) companies. Check out our RPA guide or our guide on RPA vendor comparison for more info. You can also learn about other innovations in RPA such as no code RPA from our future of RPA article. Cognitive automation may also play a role in automatically inventorying complex business processes.

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Our global Deloitte firm has a large and growing capability, with a range of thought leaders. For more information within the United States, please contact Peter Lowes at For more information within the UK and Europe, please contact John Middlemiss at “Cognitive automation, however, unlocks many of these constraints by being able to more fully automate and integrate across an entire value chain, and in doing so broaden the value realization that can be achieved,” Matcher said.

What are the benefits of cognitive automation?

Most RPA companies have been investing in various ways to build cognitive capabilities but cognitive capabilities of different tools vary of course. The ideal way would be to test the RPA tool to be procured against the cognitive capabilities required by the process you will automate in your company. Businesses are increasingly adopting cognitive automation as the next level in process automation. These six use cases show how the technology is making its mark in the enterprise.

cognitive process automation

Now, IT leaders are looking to expand the range of cognitive automation use cases they support in the enterprise. Where little data is available in digital form, or where processes are dominated by special cases and exceptions, the effort could be greater. Some RPA efforts quickly lead to the realization that automating existing processes is undesirable and that designing better processes is warranted before automating those processes. RPA tools interact with existing legacy systems at the presentation layer, with each bot assigned a login ID and password enabling it to work alongside human operations employees.

By analyzing vast amounts of transactional data, AI-powered assistants can identify patterns, anomalies, and suspicious activities. This enables businesses to detect and prevent fraud in real-time, safeguarding their customers’ interests and minimizing financial losses. CPA employs algorithms to analyze vast datasets, extract meaningful insights, and make informed decisions autonomously. It excels in handling unstructured data, such Chat PG as text, voice, or images, by utilizing NLP to comprehend and process human language. Furthermore, ML algorithms enable CPA systems to continuously learn and adapt from data, improving their performance over time. Key distinctions between robotic process automation (RPA) vs. cognitive automation include how they complement human workers, the types of data they work with, the timeline for projects and how they are programmed.

Processors must retype the text or use standalone optical character recognition tools to copy and paste information from a PDF file into the system for further processing. Cognitive automation uses technologies like OCR to enable automation so the processor can supervise and take decisions based on extracted and persisted information. You can foun additiona information about ai customer service and artificial intelligence and NLP. Cognitive automation tools are relatively new, but experts say they offer a substantial upgrade over earlier generations of automation software.

This allows cognitive automation systems to keep learning unsupervised, and constantly adjusting to the new information they are being fed. You might even have noticed that some RPA software vendors — Automation Anywhere is one of them — are attempting to be more precise with their language. Rather than call our intelligent software robot (bot) product an AI-based solution, we say it is built around cognitive computing theories. Aera releases the full power of intelligent data within the modern enterprise, augmenting business operations while keeping employee skills, knowledge, and legacy expertise intact and more valuable than ever in a new digital era. Change used to occur on a scale of decades, with technology catching up to support industry shifts and market demands. Basic cognitive services are often customized, rather than designed from scratch.

Use case 5: Intelligent document processing

The cognitive automation solution looks for errors and fixes them if any portion fails. If not, it instantly brings it to a person’s attention for prompt resolution. And if you are planning to invest in an off-the-shelf RPA solution, scroll through our data-driven list of RPA tools and other automation solutions.

Every time it notices a fault or a chance that an error will occur, it raises an alert. Managing all the warehouses a business operates in its many geographic locations is difficult. Some of the duties involved in managing the warehouses include maintaining a record of all the merchandise available, ensuring all machinery is maintained at all times, resolving issues as they arise, etc. Processing these transactions require paperwork processing and completing regulatory checks including sanctions checks and proper buyer and seller apportioning. Leverage public records, handwritten customer input and scanned documents to perform required KYC checks.

cognitive process automation

By addressing challenges like data quality, privacy, change management, and promoting human-AI collaboration, businesses can harness the full benefits of cognitive process automation. Embracing this paradigm shift unlocks a new era of productivity and competitive advantage. Prepare for a future where machines and humans unite to achieve extraordinary results. Cognitive automation, or IA, combines artificial intelligence with robotic process automation to deploy intelligent digital workers that streamline workflows and automate tasks. It can also include other automation approaches such as machine learning (ML) and natural language processing (NLP) to read and analyze data in different formats. Cognitive automation works by combining the power of artificial intelligence (AI) and automation to enable systems to perform tasks that typically require human intelligence.

While RPA systems follow predefined rules and instructions, cognitive automation solutions can learn from data patterns, adapt to new scenarios, and make intelligent decisions, enhancing their problem-solving capabilities. Within a company, cognitive process automation streamlines daily operations for employees by automating repetitive tasks. It enables smoother collaboration between teams, and enhancing overall workflow efficiency, resulting in a more productive work environment. One of their biggest challenges is ensuring the batch procedures are processed on time.


IA or cognitive automation has a ton of real-world applications across sectors and departments, from automating HR employee onboarding and payroll to financial loan processing and accounts payable. A self-driving enterprise is one where the cognitive automation platform acts as a digital brain that sits atop and interconnects all transactional systems within that organization. This “brain” is able to comprehend all of the company’s operations and replicate them at scale.

SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better. The scope of automation is constantly evolving—and with it, the structures of organizations. Liberate your people of inefficient, repetitive, soul-destroying work with our Digital Coworker. Roots Automation empowers global leaders with an integrated, intelligent platform to revolutionize the way work is managed. Attempts to use analytics and create data lakes are viable options that many companies have adopted to try and maximize the value of their available data. Yet these approaches are limited by the sheer volume of data that must be aggregated, sifted through, and understood well enough to act upon.

This means that processes that require human judgment within complex scenarios—for example, complex claims processing—cannot be automated through RPA alone. RPA tools were initially used to perform repetitive tasks with greater cognitive process automation precision and accuracy, which has helped organizations reduce back-office costs and increase productivity. While basic tasks can be automated using RPA, subsequent tasks require context, judgment and an ability to learn.

Overall, cognitive software platforms will see investments of nearly $2.5 billion this year. Spending on cognitive-related IT and business services will be more than $3.5 billion and will enjoy a five-year CAGR of nearly 70%. This is being accomplished through artificial intelligence, which seeks to simulate the cognitive functions of the human brain on an unprecedented scale.

With the help of AI and ML, it may analyze the problems at hand, identify their underlying causes, and then provide a comprehensive solution. RPA operates most of the time using a straightforward “if-then” logic since there is no coding involved. If any are found, it simply adds the issue to the queue for human resolution. It imitates the capability of decision-making and functioning of humans. This assists in resolving more difficult issues and gaining valuable insights from complicated data. Cognitive automation involves incorporating an additional layer of AI and ML.

Intelligent automation simplifies processes, frees up resources and improves operational efficiencies through various applications. An insurance provider can use intelligent automation to calculate payments, estimate rates and address compliance needs. By analyzing vast amounts of data, CPA tools can provide data-driven insights that assist organizations with strategic decision-making. These insights help businesses identify emerging trends, optimize resource allocation, predict market demand, among other things. With access to real-time, data-driven insights, organizations can make informed decisions that align with their long-term goals, helping businesses gain a competitive edge. Cognitive automation tools such as employee onboarding bots can help by taking care of many required tasks in a fast, efficient, predictable and error-free manner.

  • Compared to computers that could do, well, nothing on their own, tech that could operate on its own, firing off processes and organizing of its own accord, was the height of sophistication.
  • In practice, they may have to work with tool experts to ensure the services are resilient, are secure and address any privacy requirements.
  • This “brain” is able to comprehend all of the company’s operations and replicate them at scale.
  • It is frequently referred to as the union of cognitive computing and robotic process automation (RPA), or AI.

Cognitive automation does move the problem to the front of the human queue in the event of singular exceptions. Therefore, cognitive automation knows how to address the problem if it reappears. With time, this gains new capabilities, making it better suited to handle complicated problems and a variety of exceptions. It can carry out various tasks, including determining the cause of a problem, resolving it on its own, and learning how to remedy it.

But at the end of the day, both are considered complementary rather than competitive approaches to addressing different aspects of automation. The human brain is wired to notice patterns even where there are none, but cognitive automation takes this a step further, implementing accuracy and predictive modeling in its AI algorithm. ‍You might’ve heard of a Digital Workforce before, but it tends to be an abstract, scary idea. A Digital Workforce is the concept of self-learning, human-like bots with names and personalities that can be deployed and onboarded like people across an organization with little to no disruption. Our solutions are built on deep domain expertise – spanning documents, data and systems across Insurance. To manage this enormous data-management demand and turn it into actionable planning and implementation, companies must have a tool that provides enhanced market prediction and visibility.

cognitive process automation

“A human traditionally had to make the decision or execute the request, but now the software is mimicking the human decision-making activity,” Knisley said. Most importantly, this platform must be connected outside and in, must operate in real-time, and be fully autonomous. It must also be able to complete its functions with minimal-to-no human intervention on any level. But as those upward trends of scale, complexity, and pace continue to accelerate, it demands faster and smarter decision-making.

cognitive process automation

They are designed to be used by business users and be operational in just a few weeks. While automation is old as the industrial revolution, digitization greatly increased activities that could be automated. However, initial tools for automation, which includes scripts, macros and robotic process automation (RPA) bots, focus on automating simple, repetitive processes. However, as those processes are automated with the help of more programming and better RPA tools, processes that require higher level cognitive functions are next in the line for automation. Cognitive automation has a place in most technologies built in the cloud, said John Samuel, executive vice president at CGS, an applications, enterprise learning and business process outsourcing company. His company has been working with enterprises to evaluate how they can use cognitive automation to improve the customer journey in areas like security, analytics, self-service troubleshooting and shopping assistance.

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